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— Legal

Cookie Policy

Cookie Policy

  • Effective date: 23 August 2026
  • Last updated: 23 August 2026
  • Version: 1.0

GREEKAWAY COOKIE POLICY

Cookies and Similar Technologies

  • Legal entity: AWAY SYSTEMS O.E.
  • Trading name: Greekaway
  • VAT number: 802723119
  • Registered office: 18 Mitropoliti Grigoriou Kydonion Street, Nea Smyrni, Athens 17123, Greece
  • Website: www.greekaway.com
  • Email: info@greekaway.com
  • Telephone and WhatsApp: +30 693 7184 551

1. Purpose and Scope of this Policy

This Cookie Policy explains how AWAY SYSTEMS O.E., trading as Greekaway (“Greekaway”, “we”, “us” or “our”), uses cookies and similar technologies in connection with the Greekaway website and its web-based booking services.

This Policy applies to visitors, customers and other users of https://www.greekaway.com.

It should be read together with our Privacy Policy & GDPR and our Terms of Use.

2. What Cookies and Similar Technologies Are

Cookies are small text files stored on a computer, mobile telephone, tablet or other device when a website is visited.

Cookies can be used to operate and secure a website, maintain a user session, remember choices, measure website performance, understand how visitors interact with content and measure or personalise advertising.

Greekaway may also use technologies that perform similar functions, including:

  • Local storage and session storage;
  • Pixels and tags;
  • Software development kits;
  • Web beacons;
  • Browser or device identifiers;
  • Advertising and conversion identifiers;
  • Technologies used to record consent choices.

In this Policy, the term “cookies” includes cookies and all comparable storage, identification and tracking technologies.

Cookies may be:

  • First-party cookies, placed or controlled by Greekaway;
  • Third-party cookies, placed or controlled by an external service provider;
  • Session cookies, which normally expire when the browser session ends;
  • Persistent cookies, which remain until they expire or are deleted.

3. Legal Framework and Basis of Use

The storage of information on a user’s device, or access to information already stored on that device, is governed by Article 4(5) of Greek Law 3471/2006 and the applicable European electronic communications and data protection framework.

Where information collected through cookies constitutes personal data, the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Greek data protection law also apply.

Cookies that are strictly necessary for the transmission of communications, the security of the website or the provision of a digital service expressly requested by the user may operate without prior consent.

Optional analytics, advertising, personalisation and tracking technologies are activated only after the user has provided valid consent. For the related processing of personal data, Greekaway relies on consent under Article 6(1)(a) GDPR.

Consent to advertising cookies does not constitute consent to receive marketing emails, SMS messages or other direct communications. Any such communication requires a separate legal basis and, where applicable, separate consent.

4. Our General Cookie Principles

Greekaway applies the following principles:

  • Strictly necessary technologies may operate without consent but are disclosed in this Policy.
  • Optional technologies remain disabled until the user makes a positive choice.
  • Continuing to browse, scrolling or closing the consent message does not constitute consent.
  • Optional categories are not preselected.
  • Refusing optional cookies does not prevent access to the main content and booking services.
  • Consent can be withdrawn as easily as it was given.
  • Greekaway does not use cookie consent as a blanket authorisation for unidentified future providers.
  • A new provider or materially different purpose will be disclosed before activation and may require renewed consent.
  • Greekaway does not sell personal data obtained through cookies.
  • Complete payment card details are not used for advertising or audience creation.

5. Categories of Cookies and Similar Technologies

5.1 Strictly Necessary Cookies

These technologies are required for the website, booking process and requested services to function securely.

They may be used to:

  • Maintain website and booking sessions;
  • Preserve information entered during the booking process;
  • Authenticate secure access to Profile and My Bookings;
  • Protect the website and users against fraud, abuse and unauthorised access;
  • Process payments securely;
  • Remember whether the user has accepted or rejected optional cookies;
  • Apply security controls and technical load management;
  • Restore a service or feature expressly requested by the user.

Strictly necessary cookies cannot be disabled through the Greekaway consent interface. They may be removed through browser settings, although doing so may interrupt login, booking, payment or other requested functionality.

5.2 Functionality and Preference Technologies

These technologies support user-requested features and remember choices made on the website.

They may be used to:

  • Remember display or theme preferences;
  • Maintain wishlists and saved destinations;
  • Remember recently searched routes;
  • Remember that a destination notice has been dismissed;
  • Support address search, mapping and route selection;
  • Avoid requiring users to repeat the same choices during a browser session.

Some functionality technologies are necessary to provide a feature expressly requested by the user. Other optional functionality technologies, particularly those provided by third parties, will be activated only where the applicable consent or user action has been obtained.

5.3 Analytics and Performance Cookies

Subject to consent, Greekaway may use analytics technologies to understand how the website and booking process perform.

These technologies may be used to:

  • Count visits and understand general traffic patterns;
  • Identify how visitors reach Greekaway;
  • Understand which destinations, transfers and day tours attract interest;
  • Measure navigation through the booking process;
  • Identify technical errors or pages that are difficult to use;
  • Assess website speed and performance;
  • Produce aggregated reports;
  • Improve content, navigation and services;
  • Measure completed and abandoned booking stages.

Analytics information may include online identifiers, browser and device information, approximate location, referring website or campaign, pages viewed, actions performed and the date and time of those actions.

Analytics cookies are optional and will not be activated before consent.

5.4 Advertising and Marketing Cookies

Subject to consent, Greekaway may use advertising technologies to promote Greekaway, individual destinations, transfers, day tours and other available services on third-party platforms.

These technologies may be used to:

  • Measure whether a visitor arrived through a Greekaway advertisement;
  • Attribute enquiries or bookings to a particular campaign;
  • Measure advertisement views, clicks and conversions;
  • Promote a specific destination, route, transfer or excursion;
  • Create audiences based on general website interactions;
  • Show relevant Greekaway advertisements to previous website visitors;
  • Exclude existing customers from campaigns where appropriate;
  • Limit how often the same advertisement is displayed;
  • Measure campaign reach, frequency and effectiveness;
  • Improve campaign targeting and advertising expenditure;
  • Deliver personalised or non-personalised advertising, depending on the user’s choice and the platform used.

Depending on the platform and configuration, advertising event information may include:

  • The page, destination or excursion viewed;
  • The referring advertisement or campaign;
  • Browser and device information;
  • Online and advertising identifiers;
  • IP-derived approximate location;
  • The time and type of interaction;
  • Booking or conversion status;
  • Transaction value and currency where required for conversion measurement.

Greekaway does not intentionally provide advertising platforms with complete card details, identity documents, private passenger notes or other information that is unnecessary for campaign measurement.

Greekaway will not use information revealing health, disability, religious beliefs, political opinions or other special categories of personal data for advertising audience creation.

Marketing cookies are optional and will not be activated before consent.

6. Technologies Currently Used by Greekaway

The following first-party storage technologies have been identified in the current Greekaway website.

6.1 Secure Access and Session

Greekaway uses a secure session mechanism when a user accesses Profile or My Bookings through a passwordless magic link.

Purpose:

  • Authenticate the user;
  • Maintain secure access;
  • Protect booking information;
  • Prevent unauthorised access.

Duration:

  • Until sign-out, automatic security expiry or invalidation of the session.

The session cookie is named gw_bookings_session and is a secure, HTTP-only cookie.

6.2 `gw_wishlist_v1`

Type:

  • First-party local storage.

Purpose:

  • Store saved destinations;
  • Maintain user-created wishlist names;
  • Remember which destinations belong to each wishlist.

Duration:

  • Until the user removes the saved information or clears the browser’s website data.

6.3 `gw_recent_searches`

Type:

  • First-party local storage.

Purpose:

  • Remember up to five recent route searches;
  • Make repeated searches easier.

Information may include pickup and destination labels and the corresponding route coordinates.

Duration:

  • Until older searches are replaced, the functionality is cleared or the user deletes the browser’s website data.

6.4 `gw-theme`

Type:

  • First-party session storage.

Purpose:

  • Remember the selected Light, Dark or Automatic display mode during the browser session.

Duration:

  • Until the relevant browser session ends.

6.5 `gw_notice_dismissed_[destinationId]`

Type:

  • First-party session storage.

Purpose:

  • Remember that the user dismissed a notice associated with a particular destination.

Duration:

  • Until the relevant browser session ends.

6.6 Greekaway Consent Record

The consent mechanism stores a strictly necessary first-party cookie named gw_consent_v1, recording:

  • Whether optional cookies were accepted or rejected;
  • Which optional categories were selected;
  • The version of the consent notice;
  • The date or time of the choice.

Purpose:

  • Respect the user’s selection;
  • Avoid displaying the consent request on every visit;
  • Demonstrate that a valid choice was recorded.

Normal duration:

  • Six months, unless the user clears browser data, withdraws consent or a material change requires a new choice.

Acceptance and rejection will be remembered for the same period.

6.7 gw_attr_v1

Type:

  • First-party cookie (analytics category — created only after analytics consent).

Purpose:

  • Remember the campaign origin of the first and most recent visit (campaign parameters, click identifiers and landing page) so that a later booking can be attributed to the correct advertising campaign.

Duration:

  • 30 days, unless analytics consent is withdrawn earlier — withdrawal deletes the cookie.

6.8 Google Analytics 4 cookies

Where the user grants analytics consent, Google Analytics 4 sets cookies such as _ga and _ga_[id].

Purpose:

  • Website measurement and aggregated statistics, as described in Section 9.

Duration:

  • Up to two years. Withdrawing consent stops the service and deletes these cookies where technically possible.

7. Google Maps and Address Search

Greekaway uses Google Maps Platform and Google Places functionality to provide:

  • Address and destination search;
  • Location suggestions;
  • Route selection;
  • Mapping and geographic calculations required for quotations and bookings.

The relevant Google service is loaded when the user requests address-search or mapping functionality.

Google may receive information such as the search text, selected location, coordinates, IP address, browser and device information. Google may use cookies and similar technologies under its own terms and privacy documentation.

Greekaway uses the integration to provide mapping and booking functionality and does not use Google Maps search information itself for advertising profiling.

Any separate Google analytics or advertising service is treated independently and requires the appropriate optional consent.

More information is available in the:

  • Google Privacy Policy
  • Google Cookies Policy
  • Google Maps Terms

8. Stripe and Payment Security

Greekaway uses Stripe to process card payments and related payment operations.

When the customer proceeds to secure card payment, Stripe may use cookies and similar technologies for:

  • Payment processing;
  • Authentication;
  • Fraud detection and prevention;
  • Security;
  • Technical operation of the payment service.

These technologies may be necessary to provide the payment service requested by the customer.

Complete card details are entered into and processed through Stripe’s secure environment. Greekaway does not store the complete card number or card security code.

Stripe controls its own technologies and retention periods in accordance with its documentation:

  • Stripe Privacy Policy
  • Stripe Cookie Policy

Stripe advertising technologies on Stripe’s own public websites are not treated as Greekaway advertising technologies merely because Greekaway uses Stripe for payment processing.

9. Analytics and Advertising Providers

Greekaway currently uses Google Analytics 4 to measure use of the website. It is activated only after the user grants analytics consent through the cookie banner or Cookie Settings, as described in Sections 5.3 and 6.8. No optional advertising trackers are currently active on the public website.

Greekaway may later activate additional providers for analytics, campaign measurement or advertising, including services offered by:

  • Google, including Google Analytics and Google Ads;
  • Meta, including Meta Pixel and related business tools;
  • TikTok, including TikTok Pixel and related advertiser tools;
  • Another provider specifically identified in Cookie Settings before activation.

The inclusion of a provider as an example in this Policy does not mean that the provider is currently active.

Before an optional provider is activated:

  • Its identity will be displayed in Cookie Settings;
  • Its purpose and category will be stated;
  • Its relevant technologies and duration will be disclosed;
  • It will remain blocked until the required consent is given;
  • This Policy will be updated where the change is material.

The current list shown in Cookie Settings is authoritative regarding optional providers active at that time.

Relevant provider information may be found at:

  • Google Privacy Policy
  • Meta Privacy Policy
  • Meta Cookies Policy
  • TikTok Privacy Policy

10. Server-Side Conversion Measurement

Greekaway may use server-side conversion or advertising measurement tools in addition to browser technologies.

Where server-side events are associated with cookie identifiers, advertising identifiers or a user’s consent choice, Greekaway will apply the same consent decision to that processing.

Server-side implementation will not be used to circumvent the rejection or withdrawal of optional advertising cookies.

Any use of customer contact information for audience matching, enhanced conversions or a comparable advertising function will be separately disclosed in the Privacy Policy and implemented only where an appropriate legal basis exists.

11. Cookie Consent Choices

When optional technologies are available, the first consent layer will provide the following choices:

  • Accept All;
  • Only Necessary;
  • Manage Preferences.

Accept All and Only Necessary will be presented at the same level and with comparable visual prominence.

Manage Preferences will allow separate control of the available optional categories.

The consent mechanism will operate as follows:

  • Strictly necessary technologies remain active.
  • Optional categories remain inactive by default.
  • Closing the message, scrolling or continuing navigation does not activate optional cookies.
  • Accepting one category does not automatically activate another category.
  • A user may continue using the main website and booking service after rejecting optional cookies.
  • The choice is remembered so that the message does not appear on every visit.
  • The user may reopen Cookie Settings and change or withdraw the choice at any time.
  • Withdrawal applies to future processing and does not affect processing lawfully performed before withdrawal.
  • A new choice may be requested if the purposes, providers or consent structure change materially.

12. Consequences of Rejecting Optional Cookies

Rejecting optional cookies does not prevent the user from:

  • Viewing Greekaway content;
  • Searching for available services;
  • Requesting a quotation;
  • Submitting a booking request;
  • Completing a secure payment;
  • Accessing confirmed bookings through the available secure process.

However:

  • Greekaway may receive less accurate information about website performance;
  • Campaign conversions may not be attributed correctly;
  • Advertisements may be less relevant;
  • The user may still see Greekaway advertisements, but they may not be based on previous Greekaway website activity;
  • Certain optional third-party content or convenience features may remain unavailable.

13. Changing or Withdrawing Consent

Users can change their choices at any time through the permanent Cookie Settings link available in the website footer and on the Legal page.

After consent is withdrawn, Greekaway will:

  • Stop loading the affected optional technologies;
  • Stop sending future optional analytics or advertising events;
  • Remove first-party optional cookies where technically possible.

Some third-party cookies may only be deleted through the browser or the provider’s own controls.

Users may also clear cookies, local storage and website data through their browser settings. Doing so may remove saved wishlists, recent searches, display preferences, authentication sessions and the recorded consent choice.

14. Browser and Device Controls

Most browsers allow users to:

  • View stored cookies;
  • Delete individual or all cookies;
  • Block first-party or third-party cookies;
  • Restrict local storage;
  • Delete website data;
  • Prevent future storage.

Browser settings operate separately from Greekaway Cookie Settings and may affect necessary website functionality.

Information about browser controls is available through the support pages of the browser or device provider.

15. Cookie Duration and Current Details

The duration of a cookie depends on its purpose and provider.

Greekaway will display, through Cookie Settings or the detailed cookie information connected to it:

  • The cookie or technology name;
  • The provider;
  • The category;
  • The purpose;
  • Whether it is first-party or third-party;
  • Its normal duration.

Third-party providers may update the technical names or duration of their technologies. Greekaway will periodically review the active list and update the information where necessary.

Information derived from cookies may be retained separately from the cookie itself. The applicable personal-data retention rules will be explained in the Greekaway Privacy Policy.

16. International Data Transfers

Certain third-party technology providers may process information outside Greece or the European Economic Area.

Where such transfers occur, Greekaway will require the provider relationship and transfer to be governed by an applicable legal transfer mechanism and appropriate safeguards, where required by data protection law.

Further information about recipients, processors and international transfers will be provided in the Greekaway Privacy Policy and the relevant provider’s privacy documentation.

17. Changes to this Policy

Greekaway may update this Cookie Policy when:

  • Website functionality changes;
  • A provider is added or removed;
  • A technology or purpose changes;
  • Advertising or analytics services are introduced;
  • Legal or regulatory requirements change.

The latest version, effective date and last-updated date will appear at the beginning of this Policy.

Where a change materially affects an existing consent, Greekaway will request a new choice before activating the affected optional technologies.

18. Contact

Questions about this Cookie Policy, the use of cookies or the exercise of privacy rights may be sent to:

  • Legal entity: AWAY SYSTEMS O.E.
  • Trading name: Greekaway
  • Registered office: 18 Mitropoliti Grigoriou Kydonion Street, Nea Smyrni, Athens 17123, Greece
  • Email: info@greekaway.com
  • Telephone and WhatsApp: +30 693 7184 551